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How To Solve PS5 Not Connecting To Internet Error? (Updated 2024)

Why is my internet not connecting to my PS5? Why is my PlayStation suddenly not connecting to the Internet?

While playing on the PS5, you might come across PS5 not connecting to internet error. It is obvious that the issue is from your side and not on the PS5 servers. But how will you know what’s wrong with the internet and how will you get rid of it? Here’s how you can fix the PS5 Not connecting to internet error.

Top 7 Ways To Fix the PS5 Not Connecting To Internet Error

Confirm the Wi-Fi password

If you’re getting an internet error on PS5, while setting up your wireless internet connection, make sure you’re using the correct password for your network. The default password is usually found on the bottom of your router.

Restart your PlayStation 5


Switch off the console, then switch it on again. Make sure to power down the console; don’t put it in Rest Mode.

Restart your Wi-Fi router. If you’re having trouble connecting to Wi-Fi with your other devices, restart your router and modem to see if that fixes the problem.

Move your PS5 closer to the wireless router


If the console is far away from your router, the wireless signal may not reach your PS5. So move them closer together if possible, and make sure there are no obstructions like thick walls.

Use the PlayStation Fix and Connect web tool

You need to select “My PS4 or PS5 Can’t Connect to the Internet”, then answer the questions to narrow down the problem’s source.

Try changing your Wi-Fi network’s channel number.

This fix will help in avoiding interference from other wireless signals.

Reset your router

The factory reset will restore your router to the default settings. However, you will have to set up your Wi-Fi network again. If none of your devices can connect to the router, then it’s probably your Wi-Fi that is having an issue.


Reset your PS5 to Factory Mode

Once you have set your Wi-Fi and all your other devices are getting connected to it then that the problem lies with the console and not your router, you can restore your PS5 to factory settings. A hard reset will wipe the console’s memory, so back up save data and anything else you want to keep to the cloud.


Repair or Replace your PS5

If your PS5 still doesn’t connect to Wi-Fi, it could be a hardware problem. Go to Sony’s PlayStation Fix and Replace page to see if you can get it repaired or replaced for free.


Now that you know the possible reasons that might cause PS5 not connecting to internet error, go ahead and get it solved soon! Here’s how to fix the PS5 controller not working.

Frequently Asked Questions

Why is my internet not connecting to my PS5?

Restart your router and try to connect your PS5 again.

Why is my PlayStation suddenly not connecting to the Internet?

Your PlayStation might be offline or your router is not connected to your PS5 properly. Also, you need to check if your router is having connectivity issues.

Is the PS5 really having problems?

PS5 error will include crashing, software issues and internet connectivity issues.

How do I fix my PS5 Internet connection?

Confirm the Wi-Fi password

Restart your PlayStation 5

Move your PS5 closer to the wireless router

Reset your router