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Netflix Loading But Not Playing: What Is the Issue & How To Fix It?

Why do some videos not play on Netflix? How to Fix If When Netflix Loads but Won't Play?

Is your Netflix loading but not playing? Netflix is a gigantic library of movies and shows of mixed genres. It is a user-friendly platform, and you can quickly locate any film. But sometimes, when you try to play the show or movie, it does not play. Even though Netflix itself is loading just fine and you can easily browse through the library. But after reloading and signing in on Netflix, you still face the issue.

The entire situation is frustrating, and here’s how you can fix that.

Netflix Loading But Not Playing: How To Fix It?

You need to open the browser that you are using to watch Netflix

1. Open the “Menu” in the browser. For instance, open Google Chrome, click on the three dots in the top right corner of the browser. You will see a drop-down list.

Netflix Loading But Not Playing

2 Click “Settings” in the drop-down list.’ The Settings page will open.

3.) Once the Settings page opens up, click on the search bar. Type “Content”. The search results for “Content” will appear.

Netflix Not Playing

4.) From the search list, open “site settings.” The Content Settings page will open.

Netflix just spinning and not loading

5.) On the site setting page page. This will be at the end of the page hence you need to scroll till the end of the page. Click on the Protected Content IDs page. Two options will appear. “Sites can play protected content” and “Sites can use identifiers to play protected content.”

6.)  You need to click on the both the options on the left of “Sites can play protected content,” so to enable the option on your browser. This will unblock protected content on your browser and you will be able to play Netflix. Also, turn on “Sites can use identifiers to play protected content” if turned off. Your Netflix content will now start loading without any blockage.

Netflix not playing videos


Now that you know what to do if Netflix Loading But Not Playing, fix it as soon as you can and binge-watch your favorite shows.

Frequently Asked Questions

Q1. Why is Netflix just spinning?

Ans. If Netflix is stuck on the loading screen on Android, iOS, or Smart TV after force-stopping it, restart your device. Restarting your device wipes all the unnecessary data that may be interfering with the Netflix app.

Q2. Why is Netflix just spinning and not loading?

Ans. Most of the time, this indicates that your internet connection is running slow, and the app is struggling to load the content. However, it is also possible that a faulty device or an issue with Netflix’s server is the problem.

Q3. How do I fix Netflix not playing videos?

Ans. There can be several reasons for the Netflix video problem. First, you might want to check your internet connection and reinstall the Netflix app. Moreover, if the problem persists, make sure that you are connected to the HDMI cable on TV.

Q4. When I open Netflix screen goes black?

Ans. Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it. If you can’t access the power button or your device doesn’t have one, leave your device unplugged for at least 3 minutes.